Our Service Offerings
As an innovative HMO, we offer our customers a world of unique benefits because we know that our clients deserve only the best even beyond the basic healthcare cover. Some of these benefits include:
Flexibility- Our clients can change their hospitals/service providers every month while they can also upgrade their health plan benefits at any time during the policy period.
Convenience- Our client’s member card offers them stress-free access to our national network of over 400 best-in-class primary, secondary and specialist hospitals even when they are outside their area of normal residence.
Seamless Referral System- Our clients can take maximum advantage of the wide range of medical specialists available within and outside ournetwork of service providers through our end-to-end referrals system.
Continuous Engagement and Interaction- Through our Client Engagement Programme, our clients can benefit from regular updates about their health plan and have access to general health information. This programme has as its components monthly e-newsletter, on-site health talks and health checks; and short-message-service of topical health issues.
24-hour Call Centre Service- our hotlines provide you with round-the-clockaccess to us for enquiries about your scheme eligibility, plan benefits and hospital access issues thereby removing all barriers to quality care and service.
Enrollee Feedback Programme- our feedback programme is designed to enable us feel our clients’ pulse so that they are better served.